Clear-Com HX System Frames - Manual (Page 285)

Any Clear-Com product that is repaired or supplied as a replacement under the
terms of this Limited Warranty shall inherit the remaining warranty period from the
original product.
Standard Warranty Period Start Date
i. Dealer / Distributor Sales: In view of Dealer or Distributor
stocking practices, the Standard Warranty Period for products
sold through Dealers or Distributors will commence from the
Clear-Com invoice date and will include an automatic extension
of three months. Any valid warranty claim within the Standard
Warranty Period as determined by the Clear-Com invoice date
will be covered without further supporting evidence. All warranty
claims after this date must be supported by the Customer's proof
of purchase that demonstrates the product is still within the
Standard Warranty Period (as detailed in Section 1.c.i above,
plus the automatic three month extension) from their purchase
date.
ii. Direct Sales: The Standard Warranty Period will commence from
the date the product was shipped from Clear-Com to the Customer.
The Standard Warranty Period start date for contracts that include
commissioning will be the date of the Site Acceptance Test (SAT)
or one month from conclusion of the commissioning project,
whichever is earlier.
Invalidation of Warranty
i. This Limited Warranty shall be invalidated if the product's outer
case has been opened and internal modifications have been
made or damage has occurred, or upon the occurrence of other
damage or failure not attributable to normal wear and tear.
Authorized modifications with Clear-Com's express written
permission will not invalidate the warranty.
Software Updates
i. Software Updates are released periodically to correct discovered
program bugs. During the Warranty Period, software updates
are available to Customers free of charge.
Software Upgrades
i. Software Upgrades include new Features and/or Functional
Enhancements and are not included as part of the Standard
Warranty but may be purchased at the published rates.
ii. Note: In the absence of a Software Update containing a program
correction and no available workaround to mitigate the problem, at
the discretion of Service, Sales, Engineering, or Product
Management, the Customer may be provided a Software Upgrade
under warranty.
2) Exclusions. Services do not cover damage or failure caused by any occurrence
beyond Clear-Com's reasonable control, including without limitation acts of God,
fire, flooding, earthquake, lightning, failure of electric power or air conditioning,
neglect, misuse, improper operation, war, government regulations, supply
shortages, riots, sabotage, terrorism, unauthorized modifications or repair, strikes,
labor disputes or any product failure that Clear-Com determines is not a result of
285 Eclipse EHX Software User Guide