Clear-Com HX System Frames - Manual (Page 290)

4) Return for Repair
a) Customers are required to ship equipment at their own cost (including
transportation, packing, transit, insurance, taxes and duties) to Clear-
Com's designated location for repair.
(1) Clear-Com will pay for the equipment to be returned to the Customer
when it is repaired under warranty.
(2) Shipping from Clear-Com is normal ground delivery or international
economy.
(3) Requests for expedited shipping (E.g. "Next-Day Air"), customs duties,
and insurance are the responsibility of the Customer.
Clear-Com does not provide temporary replacement equipment ("loaner") during
the period the product is at the factory for repair. Customers should consider a
potential prolonged outage during the repair cycle, and if required for continuous
operations purchase minimum spare equipment required or purchase an AWR
Warranty Extension.
No individual parts or subassemblies will be provided under warranty, and
warranty repairs will be completed only by Clear-Com or its Authorized Service
Partners.
290 Eclipse EHX Software User Guide