Multichannel Systems Roboinject Manual - Manual (Page 75)

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6 Appendix
6.1 Technical Support
Please read the "Troubleshooting" part of the manual or help first. Most problems are caused
by minor handling errors. Contact your local retailer immediately if the cause of the trouble
remains unclear. Please understand that information on your hardware and software
configuration is necessary to analyze and finally solve the problem you encounter.
If you have any question or if any problem occurs that is not mentioned in this documentation,
please contact your local retailer. The highly qualified stuff will be glad to help you.
Please keep information on the following at hand
 Description of the error (the error message text or any other useful information) and of the
context in which the error occurred. The more information on the actual situation you can
provide, the easier it is to track the problem.
 The serial number of the device. You will find it at the rear side of the injector.
 The software and hardware version you are currently using. On the "Help" menu, click "About".
The displayed dialog box shows the version numbers.
 The operating system and service pack number on the connected computer.
 The hardware configuration (microprocessor, frequency, main memory, hard disk) of the
connected computer. This information is especially important if you have modified the computer
or installed new hard- or software recently.