HP LaserJet 3100 All-in-One Printer series - Manual (Page 197)

196 9 Troubleshooting and Maintenance EN
The HP LaserJet
3100 product isn’t
working. The HP LaserJet 3100 product may not
be receiving power.
The computer’s processor is too busy.
The hard drive on the computer may be
very full or is fragmented.
Check that all cords are plugged in at the
HP LaserJet 3100 product and the
computer and that they are plugged into a
live power outlet or power strip.
Also, try removing the power cord from
the back of the HP LaserJet 3100 product
and then reinserting it. If the Ready
message is displayed on the control
panel, the HP LaserJet 3100 product is
receiving power.
Try running fewer programs at the same
time on the computer. Do not perform I/O
or processor-intensive tasks (such as
sending a fax or playing a video game) on
the computer while printing.
Free disk space or defragment the hard
drive. See the computer’s documentation
for help.
Unable to start
receiving faxes
from an extension
phone. The Extension Phone setting may be
disabled.
The telephone’s cord may not be securely
connected.
See “Enabling an extension phone” in
chapter 8 for instructions on changing this
setting.
Check that the telephone cord is securely
connected between the phone and the HP
LaserJet 3100 product (or other device
connected to the HP LaserJet 3100
product).
Voice calls aren’t
being received by
the phone or
answering
machine
connected to the
line. The telephone cords may not be
connected properly.
The answer mode or rings to answer on
settings may not be set properly.
See “Connecting telephone cords” in
chapter 1 to check the installation.
See “Changing answer mode and rings to
answer” in chapter 8 to determine which
settings you need.
Items loaded in the
document feeder
tray fall forward out
of the tray. The item is on a very lightweight media. Do not try to pull the page out because
you may damage the scanner. To remove
the page, see “Clearing jams from the
scanner area” in this chapter. Then, curl
or roll the item in the direction of the
printed side, unroll it, and reload the item.
Problem Cause Solution