HP LaserJet 3100 All-in-One Printer series - Manual (Page 207)

206 9 Troubleshooting and Maintenance EN
The HP LaserJet
3100 product isn’t
working. The HP LaserJet 3100 product may not
be receiving power.
The computer’s processor is too busy.
The hard drive on the computer may be
very full or is fragmented.
Check that all cords are plugged in at the
HP LaserJet 3100 product and the
computer and that they are plugged into a
live power outlet or power strip.
Also, try removing the power cord from
the back of the HP LaserJet 3100 product
and then reinserting it. If the Ready
message is displayed on the control
panel, the HP LaserJet 3100 product is
receiving power.
Try running fewer programs at the same
time on the computer. Do not perform I/O
or processor-intensive tasks (such as
sending a fax or playing a video game) on
the computer while printing.
Free disk space or defragment the hard
drive. See the computer’s documentation
for help.
When printing
from a DOS
program, the print
job won’t print until
the program is
closed. When printing from a DOS program such
as WordPerfect 5.1, the print job cannot
spool until the program closes. Run the DOS program from a DOS
window in Windows instead of pure DOS.
Or, edit the PIF file for the program. To do
so, start the PIFedit.exe in the Windows
directory. Open the PIF file for the DOS
program. (It should be in the directory for
the program.) Under Execution, clear the
Exclusive check box.
When printing
from a DOS
program running
in Windows, this
message appears:
“There was an
error writing to
LPT1: for the
printer (name of a
printer, unknown,
or it is blank):
Cannot access a
port...” The Spool MS-DOS Print Jobs check
box may be selected for other printer
drivers on your computer. On the Windows 95 desktop, click the My
Computer icon, and then double-click the
Printers icon. Double-click the icon for the
first printer and then click the Details tab.
If there is a Port Settings button, click it.
In the dialog that opens, clear the Spool
MS-DOS Print Jobs check box. If there is
no Port Settings button or clicking it did
not open a dialog box, then that printer is
not interfering. Repeat the procedure for
all other printers on the computer except
for the HP LaserJet 3100 product.
Problem Cause Solution