HP LaserJet 3100 All-in-One Printer series - Manual (Page 256)

EN B Service and Support Information 255
Returning the unit
When shipping equipment, HP recommends insuring it. Also, include
a copy of your proof of purchase. Please also fill out the Service
information Form below to ensure the most accurate repairs.
CAUTION Shipping damage as a result of inadequate packaging is the customer’s
responsibility. See “Repackaging Guidelines” below.
For technical support assistance regarding the unit within the one-
year warranty period, see the support pages at the front of this
manual.
Repackaging guidelines
● Remove and retain the toner cartridge.
● If possible, print a self-test page (see “Printing a self-test report”
in chapter 8) before you turn off the unit and send the self-test
report with the unit.
● Include the completed copy of the Service information form
below. Note on the form which items were returned.
● Use the original shipping container and packaging materials, if
possible.
● Include samples that illustrate the problems you are having, if
applicable.
● Include 5 sheets of the paper or other media you are having
trouble printing, scanning, faxing, or copying.