HP LaserJet 3100 All-in-One Printer series - Manual (Page 224)

EN 9 Troubleshooting and Maintenance 223
Printed pages are
coming out in the
incorrect order. The incorrect output source may be
selected, or the incorrect output setting
has been chosen in the program from
which you are printing. Pages sent to the paper output bin print in
correct order. Pages sent to the front
paper output slot print in reverse order.
Use the front paper output slot by pushing
the paper path lever to the lower position.
See “Selecting the output path” in chapter
4.
If you need to print pages to the front
paper output slot in correct order, select
the reverse order output option in the
program from which you are printing. See
the program’s documentation for more
information.
Long pages aren’t
feeding. The maximum scannable page length is
39 inches (991 mm). If the page is longer,
scanning stops at 39 inches (991 mm). Do not try to pull the page out because
you may damage the scanner. To remove
the page, see “Clearing jams from the
scanner area” in this chapter.
Then, rescan the page. When the scanner
reaches the 39 in (991 mm) mark, the
control panel displays
Long Page? START
to Continue for a few moments only.
Quickly press S TART to continue scanning.
If you do not, the message disappears
and the scanner stops scanning because
it thinks the page has jammed.
If you are sending a fax or copying a
document longer than 39 in (991 mm),
you can also use the “Sending long
pages” procedure (chapter 3). That
procedure ensures that long pages go
without having to monitor the task and
press Start before the scanner shuts off.
Print is misaligned
on the page
(skewed pages). The paper input bin may be too full.
The paper guides may not be adjusted
properly.
The paper’s weight or surface finish may
not meet HP’s specifications.
Try removing some of the paper.
Be sure to center the paper with the
guides. Also, verify that the guides are not
adjusted too tightly or too loosely against
the paper.
Print a self-test page from the control
panel or the software to verify the HP
LaserJet 3100 product is working. See
“Printing a test page” in chapter 1. To
order HP’s paper specification guide, see
“Ordering parts” in this chapter.
Problem Cause Solution