HP LaserJet 3100 All-in-One Printer series - Manual (Page 215)

214 9 Troubleshooting and Maintenance EN
Scanned text is not
editable. If the item is in the JetSuite Pro software,
the text cannot be edited. The text must
be converted using an OCR program (one
is included with the HP LaserJet 3100
product) and then opened in a word-
processing program. From the desktop or viewer, click on the
link for your word-processing program (at
the bottom of the window). The text is
converted to editable text and opens as
an untitled file in your word-processing
program.
Items lose their
formatting or have
strange formatting
codes in them.
-Or-
The OCR link for
your word
processing
program is
missing on the
Manager toolbar. The correct word-processing program
may not be associated with the link. The link for your word-processing
program should automatically appear. If it
doesn’t or isn’t working correctly, you
must configure the word processor link,
specifying the correct output word
processor. See the online help for
instructions. If the problem persists, you
may want to reinstall the JetSuite Pro
software.
A high percentage
of incorrect
characters appear
in an item that was
converted with the
OCR link. The accuracy of the OCR link depends on
the quality, size, and structure of the
original document and on the quality of
the scan itself. To obtain the best possible results when
using the OCR link, choose the scan
setting for text and process only crisp,
clear text. Tables, spreadsheets, and
handwriting do not translate well. See
“About OCR software” in chapter 6,
“Scanning.”
Not enough disk
space. The JetSuite Pro software requires at
least 20 MB of available disk space to be
installed. More disk space may be needed
if you are processing a complex image. After you select the JetSuite Pro software
and data directories, the installation
program checks that your computer has
enough available disk space. Try deleting
unnecessary files or archiving older data
to floppy disks or some other medium.
Items loaded in the
document feeder
tray fall forward out
of the tray. The item is on a very lightweight media. Do not try to pull the page out because
you may damage the scanner. To remove
the page, see “Clearing jams from the
scanner area” in this chapter. Then, curl
or roll the item in the direction of the
printed side, unroll it, and reload the item.
Problem Cause Solution