HP LaserJet 3100 All-in-One Printer series - Manual (Page 210)

EN 9 Troubleshooting and Maintenance 209
The HP LaserJet
3100 product isn’t
working. The HP LaserJet 3100 product may not
be receiving power.
The computer’s processor is too busy.
The hard drive on the computer may be
very full or is fragmented.
Check that all cords are plugged in at the
HP LaserJet 3100 product and the
computer and that they are plugged into a
live power outlet or power strip.
Also, try removing the power cord from
the back of the HP LaserJet 3100 product
and then reinserting it. If the Ready
message is displayed on the control
panel, the HP LaserJet 3100 product is
receiving power.
Try copying from the control panel. Try
running fewer programs at the same time
on the computer. Do not perform I/O or
processor-intensive tasks (such as
sending a fax or playing a video game) on
the computer while printing.
Free disk space or defragment the hard
drive. See the computer’s documentation
for help.
Documents stop
feeding in the
middle of copying. The maximum scannable page length is
39 inches (991 mm). If the page is longer,
scanning stops at 39 inches (991 mm).
The minimum scannable page length is
2 by 3.5 inches (51 by 89 mm). If the item
is too small, it may jam inside the scanner
area.
Do not try to pull the page out because
you may damage the scanner. To remove
the page, see “Clearing jams from the
scanner area” in this chapter.
Then, rescan the page. When the scanner
reaches the 39 in (991 mm) mark, the
control panel displays
Long Page? START
to Continue for a few moments only.
Quickly press S TART to continue scanning.
If you do not, the message disappears
and the scanner stops scanning because
it thinks the page has jammed. If you are
copying a document longer than 39 in
(991 mm), you can also use the “Sending
long pages” procedure (chapter 3). That
procedure ensures that long pages copy
without having to monitor the task and
press Start before the scanner shuts off.
To remove the page, see “Clearing jams
from the scanner area” in this chapter.
Problem Cause Solution