HP LaserJet 3100 All-in-One Printer series - Manual (Page 227)

226 9 Troubleshooting and Maintenance EN
The HP LaserJet
3100 product is
feeding multiple
sheets or jams
frequently from
the document
feeder tray. The special media lever may be in the
incorrect position.
Guides are not adjusted properly.
The document feeder tray is too full.
The item was too thick, too slick, or
otherwise did not meet specifications.
The output capacity was exceeded in the
document output tray.
The pick rollers and pads may be dirty and
aren’t grabbing the paper.
There may be a sensor that isn’t operating
properly.
The special media lever should be to the
left if you are sending regular weight
documents. The lever should be to the
right if you are sending thick documents,
which can only be loaded one page at a
time.
Remove the document from the document
feeder tray. Straighten the item, then
reinsert it. Slide the guides against the
sides of the item to center it. Make sure
the guides are not adjusted too tightly.
Remove some of the sheets. The
document feeder tray can hold up to 30
pages, depending on the thickness of the
pages.
See “Selecting items for faxing, copying,
and scanning” in chapter 3.
Do not allow more than 30 pages to stack
up in the document output tray.
See “Cleaning the print path” in this
chapter.
Contact the Customer Service Center for
service. See the front of this manual for
support information.
Items loaded in the
document feeder
tray fall forward out
of the tray. The item is on a very lightweight media. Do not try to pull the page out because
you may damage the scanner. To remove
the page, see “Clearing jams from the
scanner area” in this chapter. Then, curl
or roll the item in the direction of the
printed side, unroll it, and reload the item.
Problem Cause Solution