HP LaserJet 3100 All-in-One Printer series - Manual (Page 201)

200 9 Troubleshooting and Maintenance EN
Faxes aren’t
printing at the HP
LaserJet 3100
product. There is no paper in the paper input bin.
If you have noticed areas of faded print or
other indications of the end of the toner
cartridge life, the toner may have run out
and blank pages continue to print.
The memory receive option may be
selected and faxes are being stored in the
HP LaserJet 3100 product until you print
them.
The Receive to PC option may be
selected and faxes are being received by
the computer. If the Receive to PC has
been selected to act as a backup for the
HP LaserJet 3100 product, the rings to
answer setting may be set incorrectly.
Load paper. Any faxes received during the
paper out were stored in memory and
print once the paper has been refilled.
Replace the toner cartridge. To try
recovering faxes that printed as blank
pages, see “Printing faxes received to
memory” in chapter 3. If this doesn’t work,
see “Solving image quality problems” in
this chapter.
Print a configuration report (see “Printing
a configuration report” in chapter 8) and
check the “Confidential Receive” entry. If it
is set to Yes, faxes are being stored in
memory. See “Printing faxes received to
memory” in chapter 3 to print any faxes.
See “Receiving faxes to memory” in
chapter 8 to change the setting.
Start the JetSuite Pro software. On the left
side of the desktop, select the Fax Queue
folder, then the Received folder to see
any faxes that have been received to the
computer.
If there are faxes in that folder, choose
Options from the Fax menu.
If you do not want to have faxes routed to
the computer ever, clear the Receive to
PC box. If you want the computer to act as
a backup to the HP LaserJet 3100
product, leave the Receive to PC box
checked. Check Ring Number. Then,
print a configuration report (chapter 8) to
check the HP LaserJet 3100 product’s
rings to answer number. The HP LaserJet
3100 product’s rings to answer number
should be lower.
Faxes you send
aren’t arriving at
the receiving fax
machine. The receiving fax machine may be off or
have an error condition such as out of
paper or toner.
A fax may be in memory because it is
waiting to redial a busy number, there are
other jobs ahead of it waiting to be sent, or
the fax is set up for a delayed send.
Call the recipient to make sure his or her
fax machine is on and ready to receive
faxes.
If a fax job is in memory for any of the
mentioned reasons, an entry for the job
appears in the fax log. Print the fax log
(chapter 3) and check the Status column
for jobs with a Pending designation.
Problem Cause Solution