HP LaserJet 3100 All-in-One Printer series - Manual (Page 198)

EN 9 Troubleshooting and Maintenance 197
Incoming fax calls
are not being
answered or are
going to the phone
instead of the HP
LaserJet 3100
product. The answer mode may be set to Manual
or the rings to answer setting may not be
set correctly.
The telephone cords may not be
connected properly.
The Receive to PC option may be
selected and faxes are being received by
the computer.
If the paper ran out and memory filled, the
HP LaserJet 3100 product stops
answering fax calls.
There may be too many devices
connected to the phone line.
If the answer mode is set to Manual, the
HP LaserJet 3100 product never answers
calls. You have to answer the phone and
start receiving the fax yourself. Also,
check the rings to answer setting for your
configuration. See “Changing answer
mode and rings to answer” in chapter 8 to
determine which settings you need.
See “Connecting telephone cords” in
chapter 1 to check the installation.
To see if the computer is receiving faxes,
start the JetSuite Pro software. When the
desktop appears, choose Options from
the File menu. If the Receive to PC check
box is selected, faxes are being routed to
the computer. On the left side of the
desktop, select the Fax Queue folder,
then the Received folder to see any faxes
that have been received to the computer.
Refill the paper input bin. The HP
LaserJet 3100 product prints faxes
received to memory and resumes
answering fax calls.
Try removing the last device connected
and see if the HP LaserJet 3100 product
works. If not, keep removing devices and
retrying.
Faxes quit during
sending. If memory receive is enabled and the
memory is full, outgoing faxes may not be
able to be sent. Check the control panel display. If it
displays “Print Faxes,” there are faxes in
memory that need to be printed. See
“Printing faxes received to memory” in
chapter 3.
The HP LaserJet
3100 product is
receiving faxes
but is not sending
them. If your HP LaserJet 3100 product is on a
PBX system, the PBX system may be
generating a dial tone the HP LaserJet
3100 product cannot detect. Disable the detect dial tone setting. See
“Changing detect dial tone” in chapter 8.
Problem Cause Solution