HP LaserJet 3100 All-in-One Printer series - Manual (Page 199)

198 9 Troubleshooting and Maintenance EN
Outgoing fax calls
keep dialing. If the call was busy or there was no
answer, the HP LaserJet 3100 product
redials for the number of times specified. To stop the redials while the HP LaserJet
3100 product is dialing, press
S TOP /
C LEAR . If it is waiting to redial, stop the job
using Job Status. See “Canceling a fax
job using Job Status” in chapter 3.
To see how many times the HP LaserJet
3100 product is set to redial, print a
configuration report (see “Printing a
configuration report” in chapter 8) and
check the “Number of redials” entry. See
“Adjusting autoredial” in chapter 8 if you
need to change the setting.
One-touch keys,
speed-dial code, or
group-dial codes
aren’t working. The one-touch key, speed-dial code, or
group-dial code may not be assigned or
assigned properly. Print a one-touch, speed-dial, and group-
dial report (see “Printing a one-touch,
speed-dial, and group-dial report” in
chapter 8) to see which numbers are
assigned. Also check that the fax number
was entered correctly. See “Programming
one-touch keys and speed-dial codes” or
“Programming a group-dial code” in
chapter 8 to assign or correct numbers.
Faxes sent at
Superfine or
Photo mode aren’t
scanning into
memory. Faxes sent with Superfine or Photo
resolution won’t scan into memory before
sending. They wait until the call is placed
and has connected before beginning to
transmit. To have the fax scan into memory, set the
resolution to Standard or Fine. See
“Adjusting the resolution” in chapter 3.
Also, check that the default resolution is
set to Standard or Fine. See “Adjusting
the resolution” in chapter 3.
Faxes routed to
the computer are
being received by
the HP LaserJet
3100 product
instead. If the rings to answer setting for the HP
LaserJet 3100 product is lower than the
rings to answer for the PC fax software,
the HP LaserJet 3100 product answers
fax calls before the PC fax software can.
If the computer is busy when the fax
comes, the fax is printed or received to
memory.
The HP LaserJet 3100 product may have
lost its connection to the computer.
To check, start the JetSuite Pro software.
When the desktop appears, choose
Options from the File menu. Check Ring
Number. Then, print a configuration
report (chapter 8) to check the HP
LaserJet 3100 product’s rings to answer
number. The PC fax software’s rings to
answer should be lower.
Try to reduce the activity on the computer
while faxes are being received.
Check the parallel cable connections.
Also, try closing and restarting the
JetSuite Pro software.
Problem Cause Solution