HP LaserJet 3100 All-in-One Printer series - Manual (Page 221)

220 9 Troubleshooting and Maintenance EN
Blank pages are
always printing The toner cartridge may be improperly
installed.
The toner cartridge may be completely out
of toner.
The HP LaserJet 3100 product may need
to be serviced.
Make sure you removed the entire length
of the sealing tape from the toner
cartridge before you installed it. See
chapter 1, “Installing the Toner Cartridge.”
Replace the toner cartridge. See
“Ordering parts” in this chapter.
Print a self-test page. See “Printing a self-
test report” in chapter 8. If the page is still
blank, see the support pages at the front
of this manual for support options.
Faxing a
document,
copying or
scanning results in
blank pages The item may have been loaded
incorrectly. Load the document face down. See the
procedure for loading documents in
chapter 3, “Faxing,” chapter 5, “Copying”,
chapter 6, “Scanning”, or chapter 7,
“E-Mailing Portable Documents.”
Print is misaligned
on the page
(skewed pages). The paper input bin may be too full.
The guides may not be adjusted properly.
The paper’s weight or surface finish may
not meet HP’s specifications.
Try removing some of the paper.
Be sure to center the paper with the paper
guides. Also, verify that the paper guides
are not adjusted too tightly or too loosely
against the paper.
Print a self-test page from the control
panel or the software to verify the HP
LaserJet 3100 product is working. See
“Printing a test page” in chapter 1. To
order HP’s paper specification guide, see
“Ordering parts” in this chapter.
Problem Cause Solution