Adtec digital Soloist-HD Pro (version 02.07.09) Manual - Manual (Page 4)

Trademarks & Copyrights
Copyright: (c) 2013-14 Adtec Digital. All rights reserved. This document may not, in whole or in part, be
copied, photocopied, reproduced and translated, or reduced to any electronic medium or machine-
readable form without prior written consent from Adtec Digital.
Every effort has been made to ensure the accuracy of this manual. However, Adtec Digital makes no
warranties with respect to this documentation and disclaims any implied warranties of merchantability and
fitness for a particular purpose. Adtec Digital shall not be liable for any errors or for incidental or
consequential damages in connection with the furnishing, performance, or use of this manual or the
examples herein. The information in this document is subject to change without notice.
Trademarks: Soloist HD Pro is a trademark of Adtec Digital. Other product and company names may be
trademarks or registered trademarks of their respective companies. The information in this document is
subject to change without notice.
Adtec Digital Support & Service
Technical Support and Customer Service includes troubleshooting product/system functional
operations concerning Adtec equipment, embedded systems and single device issues; Service Order
generation, processing and tracking; Warranty claim processing; and on-site system evaluation and
maintenance. Technical Support plans do not include customer training programs. Programs incorporating
customer training are defined in the Training Services Policy. Customer Services technicians provide
limited instruction during a support call/email/fax in order to facilitate checking for proper equipment
operation.
Telephone and Email Support
● Telephone: 615-256-6619 ext. 166
● Email: [email protected]
● Internet: http :// www . adtecdigital . com / support / support - request - form
Adtec Digital offers telephone, email and fax support, warranty and service related inquiries during
normal business hours: 9:00am to 5:00pm Central Standard Time (CST), Monday through Friday, holidays
excepted. Support Requests can also be submitted on-line.
All inquiries will be processed in the order in which they are received and by the criteria outlined in the
Call Response Order. Inquiries and inquiry responses made after 5:00 PM (CST) weekdays, Saturday,
Sunday or on an Adtec-recognized holiday will be processed the next business day in the order received.
Callers on hold and returned calls will be prioritized by the following criteria:
● Priority-24 Subscription Customers
● Standard-Priority Subscription Customers
● All customers that have purchased Installation & Training, within 90 days of the installation.
● Adtec Certified Operators (ACO)
● Limited Level Support, Warranty & Service Requests
● Multi-device system installations that have purchased Installation & Training from Adtec
● Distributors
● System Integrators
● Multi-device systems
● Single device users