FUJITSU Disk Storage System DX60 - Manual (Page 79)

Chapter 6 Maintenance
6.4 Maintenance Service
ETERNUS DX60 S2 Disk storage system User’s Guide -Operation-
79
Copyright 2012 FUJITSU LIMITED P3AM-5512-03ENZ0
6.4 Maintenance Service
This section explains the ETERNUS DX Disk storage system maintenance service.
6.4.1 Maintenance Support Period
The standard maintenance support period for ETERNUS DX Disk storage system is five years
from the date of purchase, or is defined in your service level agreement (SLA).
6.4.2 Related Service
■ Remote Support
If a possible error that may occur is detected or an error occurs when remote support is used, the
contents of events are automatically sent to the remote support center and then the user is
notified by the remote support center.
IMPORTANT
When performing maintenance service, the maintenance engineer
connects a PC terminal used for maintenance to the ETERNUS DX Disk
storage system. Also, the maintenance engineer may require information
that is necessary for performing maintenance operations.
If the maintenance engineer has any requirement, we ask that they be
handled.