AASTRA 4425 IP Vision for MD Evolution User Guide - Manual (Page 174)

Attendant-Based Services
MD Evolution – Dialog 4425 IP Vision 174
Attendant-Based Services
Besides the services that are accessible or may be assigned to any
user of a Dialog 4425 IP Vision extension, additional services are
also available for the system’s attendants.
Within this context, the following services are offered:
•
General calls acceptance service: This service enables attendants
to control their active or inactive status in respect to the pro-
cessing of a system’s general calls, in relation to their shifts.
• Door phone service: Your facility may be equipped with a door
phone; calls from this peculiar extension are usually processed
by the attendants.
• Call pick-up service for general calls ringing the common bell:
Your facility may be equipped with a common bell that receives
general calls when the attendants’ lines are congested, or when
attendants are absent.
• Complete third party call forward service: This service allows
attendants to program any type of call forward for a user’s
account, without restrictions.
According to the specific rights assigned to your extension, you
may also have access to these attendant-based services.
Attendants also have access to the following services:
•
Call offer or intrusion service: This service allows attendants to
interrupt an ongoing call to present an urgent call.
• Do not disturb override service: Similarly, this service allows the
attendant to override the “Do not disturb” status of a station to
present an urgent call.
From your Dialog 4425 IP Vision extension, you do not have access
to these last services. You may, however, be the target of these
services carried out by your facility’s attendants, or by third party
sets equipped to do so.