AASTRA 4425 IP Vision for MD Evolution User Guide - Manual (Page 182)

Services Reserved for Attendants
MD Evolution – Dialog 4425 IP Vision 182
Operations for General Calls in Day Mode
As an attendant, your role is to process your facility’s general calls
during your shift.
When we refer to “Day mode”, we are referring to the mode that is
automatically activated when you assume your duties (or when the
first attendant does so), and remains applicable as long as your
status (or at least one attendant’s status) remains in active general
call acceptance mode (see details to follow).
Your facility’s general calls are, firstly, all of the external calls
received on your facility’s general number – not those that are
initially routed to a specific user.
Secondly, they are the calls that are directly addressed to joint DID
(Direct Inward Dialling) users that are automatically re-directed to
you, as a result of a no-answer or busy condition for the said users,
and usually within a timeframe of 30 seconds.
These general calls are presented simultaneously to all active
attendants, with a specific message that enables you to distinguish
them:
•
I. DIRECT or I. UNUSED NUMBER for a call received on your
facility’s general number, or on a non-assigned DID numbers,
• I. NO ANSWER FROM <Name> for a call re-directed to the
attendants when the identified internal user does not answer.
• I. BUSY ON <Name> for a call re-directed to the attendants
when the identified internal user’s line is busy.
The letter “I”, which stands for “Instance”, indicates that this consists
of a call that has not yet been processed on any of your facility’s
extensions.
You may then process each call just as you would for one of your
personal calls; typically, you will transfer the call to another user
within your telephone facility.
The call transfer may be made after you have conversed with the
requested party, but it may also be transferred directly on his/her
extension’s ringing or busy conditions. See also the “ Operations
during a Call ” section.
Settings CallList PhoneBook WAP Services
[01] I. BUSY ON WESSON-407 15:49 07 Nov 2008
SMITH Peter
ERICSSON France 00164477500 405
Reject