Operations for general calls in night mode – AASTRA 4425 IP Vision for MD Evolution User Guide User Manual
Page 184
Services Reserved for Attendants
MD Evolution – Dialog 4425 IP Vision
184
Notes:
As an attendant, you may also receive personal calls dialled
to your own extension number. You also process the direct
attendant calls that are usually dialled by internal users who
use the “9” prefix.
You may also be the recipient of call transfers or call
forwards from internal users. The message “TRANSF TO”
<Name> or “FOR” <Name> enables you to distinguish the
reason for these calls (transfer or forward), as well as their
origin.
Operations for General Calls in Night
Mode
As an attendant, you may also control your ability to answer general
calls, in terms of your work shifts (see details to follow).
When there are no longer any active attendants, the system auto-
matically switches to night mode.
In night mode, general calls are usually directed immediately to:
•
Designated night extensions. A facility may be composed of up
to 10 night extensions, which, when in night mode, have access
to the same services attendants have in day mode.
•
A possible common bell that may be part of your telephone
facility.
The designation of these night extensions depends on how your
facility is programmed.
Moreover, general calls may also be simultaneously redirected to a
night call forward recipient that is programmable on a daily basis,
either by you or another attendant when his/her position is
deactivated.
The recipient of this programmable night call forward may be an
internal or external number.
In the case where general calls were routed to the common bell,
your facility’s users are generally allowed to pick up a general call
presented with the common bell. See the “
” section.
Users who have activated the general calls acceptance service
on their extensions may also answer general calls in night mode.
These users are then presented with the general calls at the same
time as the previously mentioned extensions. See the “
” section.