AASTRA 4425 IP Vision for MD Evolution User Guide - Manual (Page 175)

175 MD Evolution – Dialog 4425 IP Vision
Attendant-Based Services
General Call Acceptance
The general call acceptance service is usually used by your facility’s
attendants who are in charge of processing your system’s general
calls – most often the external calls received on your facility’s
general phone number, or external calls redirected when the
internal users do not answer or are busy.
Similar to the standby status that is available when you belong to
hunt groups, the general calls acceptance service enables attendants
to control their active or inactive status for processing a system’s
general calls, in relation to their vacation periods.
According to the rights assigned to your extension, you may also
have access to the general calls acceptance service. This is
generally the case. When necessary, this allows you to assist the
attendants by answering calls when their lines are congested or
when they are temporarily absent.
When you activate this general calls acceptance service on your
extension, not only you receive your personal calls, but also your
facility’s general calls.
The later calls are presented to you in the same way as usual, with
the external calling party’s information displayed on your screen.
See the “ Operations for Incoming Calls ” section.
You are however able to distinguish between your personal calls
from general calls by the message displayed on the first line of your
extension’s screen, such as:
•
I. DIRECT or I. UNUSED NUMBER for a call received on your
facility’s general number, or on non-assigned DID numbers,
• I. NO ANSWER FROM <Name> for a call re-directed to the
attendants when the identified internal user does not answer.
• I. BUSY ON <Name> for a call re-directed to the attendants
when the identified internal user’s line is busy.
You may then process each call just as you would for one of your
personal calls.
Settings CallList PhoneBook WAP Services
[01] I. BUSY ON WESSON-407 15:49 07 Nov 2008
SMITH Peter
ERICSSON France 00164477500 405
Reject