AASTRA 4425 IP Vision for MD Evolution User Guide - Manual (Page 183)

183 MD Evolution – Dialog 4425 IP Vision
Services Reserved for Attendants
Once the call is transferred, you no longer have to oversee the call
– the system does that automatically for any external call that is
transferred as a result of no-answer or busy conditions on an
internal user’s extension.
As the case may dictate, the system will automatically present
them to you personally once again, if the call is not processed by
the requested party within a typical timeframe of 30 seconds.
It is also possible that external calls processed by you or another
user are returned to you, for example, on a no-answer condition
following a second transfer.
Your extension identifies these calls with the “TRANSF TO” <Name>
message for each call that you transferred, and that is returned to
you when the identified internal user does not answer or is busy.
The “TRANSF TO” message indicates that you have already trans-
ferred the call, and replaces the letter “I” for “Instance”, and the
associated message.
During a period of brief overload, or following a temporary absence,
it is possible that neither you nor any other active attendant is
available to answer a general call within a typical timeframe of
60 seconds.
The general call is then redirected to:
•
Designated day overflow extensions. Your facility may have up
to 4 of these types of extensions.
• A possible common bell that may be part of your telephone
facility.
The preferred call overflow plan depends on your facility’s settings,
which also consider the day overflow extensions designation.
To process the second case, your facility’s users are generally
allowed to pick up a general call presented on the common bell.
See the “ Attendant-Based Services ” section.
Users who have activated the general calls acceptance service on
their extensions may also assist the attendants, especially during
brief overload periods. These users are then presented with the
general calls at the same time as the active attendants. See the
“ Attendant-Based Services ” section.
Settings CallList PhoneBook WAP Services
[01] TRANSF TO WESSON-407 15:49 07 Nov 2008
SMITH Peter
ERICSSON France 00164477500 405
Reject