Chapter 7 – Printronix N7000 H-Series Cartridge Ribbon Printer User Manual
Page 232
232
Chapter
7
Diagnosing Problems
E99 UNKNOWN INT
See User Manual
Yes
An illegal or unsupported
instruction was attempted in
the application program.
1.
Cycle Power. Run the
print job again. If the
message appears, load
the latest emulation
software.
2.
Cycle power. Run the
print job again. If the
message appears,
record the display
message and send it to
your next higher support
facility.
ERROR: CPLD NOT
PROGRAMMED
No
The Complex Programmable
Logic Device (CPLD) on the
controller board is not
programmed. The EC
cannot read the version bits
in the CPLD which tell the
EC which configuration
version is installed.
Contact your authorized service
representative.
1
ERROR: DC
PROGRAM NOT
VALID
Yes
The printer cannot find the
data controller program or
the validation checksum is
corrupt.
Download the program again. If
the message appears, contact
your authorized service
representative.
1
ERROR: DRAM AT
ADDRESS XXXXXXXX
Yes
The printer cannot find the
engine controller program or
the validation checksum is
corrupt.
Download the program again. If
the message appears, contact
your authorized service
representative.
1
ERROR: EC
PROGRAM NOT
VALID
The printer cannot find the
engine controller program or
the validation checksum is
corrupt.
Download the program again. If
the message occurs again,
contact your authorized service
representative.
1
ERROR: EC
STOPPED AT STATE
XXXX
No
XXXX is a number from
0000 to 0010. The Engine
Controller has stopped and
is in the state identified by
the number displayed.
Contact your authorized service
representative.
1
ERROR: FLASH DID
NOT PROGRAM
Yes
The printer encountered an
error trying to program flash
memory.
Download the program again. If
the message displays again,
contact your authorized service
representative.
1
ERROR: FLASH NOT
DETECTED
No
The printer could not find
flash memory.
Contact your authorized service
representative.
1
Table 13. N7000 H-Series Fault Messages Troubleshooting
Displayed Message
Can User
Correct?
Explanation
Solution