Datamax-O'Neil Performance series User Guide - Manual (Page 126)

7 | Troubleshooting
Performance Series User’s Guide 154
Warnings
Troubleshooting
The following chart provides basic troubleshooting steps for diagnosing problems with
the printer. If the symptoms remain after troubleshooting, contact your technical support
representative.
Warnings Description
RIBBON LOW Ribbon level low
MAINTENANCE REMINDER Maintenance timer has expired
POWER SUPPLY HARDWARE Printhead voltage above maximum specifications
POWER SUPPLY LOW Printhead voltage below minimum specifications
UNRECOGNIZED PRINTHEAD Unidentified printhead installed
PRINTHEAD COOLING Printhead is cooling down
PAPER CALIBRATION MARGINAL Paper sensor calibration marginal
PERFORM CALIBRATE SENSORS There is a need to run Calibrate Sensors
UNLATCH THE PRINTHEAD Printhead needs to be unlatched
LOAD PAPER No paper while idle
LATCH THE PRINTHEAD Printhead unlatched while in idle
PAPER LOW The paper media is low
DOT FAILURE* *Future feature
CUTTER NOT INSTALLED The cutter is enabled but not installed
GPIO NOT INSTALLED The GPIO is enabled but not installed
PRESENT SENSOR NOT INSTALLED The present sensor is enabled but not installed
RIBBON NOT INSTALLED The ribbon controller is enabled but not installed
REWINDER NOT INSTALLED The rewinder is enabled but not installed
CLOSE THE PRINTER COVER The printer cover is open
CLOSE THE CUTTER COVER The cutter cover is not magnetically closed
HEAD PRESSURE HARWARE The head pressure mechanism is malfunction
MODEL MISMATCH The printer has received settings intended for a different printer
model
PAPER WIDTH HARWARE The paper width sensor is malfunctioning