Kanguru Optical Duplicator - Manual (Page 67)

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Chapter 7. RMA Procedure
All Duplicators being serviced MUST BE PACKED IN THE ORIGINAL PACKAGING. If you do
not have your original packaging, you can purchase replacement packaging for $25.00 from Kanguru’s
Tech Support Department. Kanguru Solution’s warranty will not be honored in the event that a duplicator is
received improperly packaged, altered, or physically damaged.
STEP ONE: Call for a RMA Number: 508-376-4245
Duplicators will not be accepted for repair without a valid RMA number. RMA numbers are valid for 30
days upon assignment. Any return without a valid RMA number will be returned to the customer at their
expense.
STEP TWO: Ship and Insure your Duplicator
Kanguru Solutions strongly recommends you fully insure the duplicator for shipping. Kanguru Solutions
is not responsible if the package is lost or damaged in transit. We suggest using a shipping company that
utilizes a “tracking” feature to verify “proof of delivery.” The customer is responsible for shipping charges
when returning a product. Shipping back to the customer is covered by Kanguru Solutions during the first
90 days of purchase. After 90 days of purchase the customer is responsible for shipping both ways.
RMA Procedure