Document Outline

• Answering calls
  • Answering incoming calls with Hunt Groups
  • Answering an incoming call
    • Line buttons
    • What line indicators mean
    • Rings you may hear
  • Answering calls at a prime telephone
  • Using a central answering position (CAP) module
    • Customizing your CAP module
    • Monitoring telephones with the CAP module
  • Release button
  • Hearing aid compatibility
  • Viewing information about a call on the display
    • Using Call Information for a particular call
    • Displaying Call Information before or after answering
    • Displaying Call Information for a call on hold
    • Making Call Display information appear automatically at a telephone
    • Changing which information is shown first about a call
  • Picking up a call ringing at another telephone
    • Answering any ringing telephone using Directed Pickup
    • Answering any ringing telephone using Group Pickup
    • Changing a telephone’s pickup group
    • Trunk Answer
    • Answering a call using Trunk Answer
    • Answer buttons
  • Creating a Conference Call
    • Disconnecting one party
    • Independently holding two calls
    • Putting a conference on hold
    • Splitting a conference
    • Removing yourself from a conference
  • Listening to a call as a group
    • Canceling Group Listening
  • Using Handsfree/Mute
    • Answering calls without lifting the receiver
    • Making calls without lifting the receiver
    • Muting Handsfree
    • Changing a regular call to handsfree
    • Changing a handsfree to a regular call
    • Using Handsfree
    • Changing Handsfree for a telephone
    • Handsfree Answerback
  • Turning Privacy on or off for a call
    • Creating a conference by releasing privacy
    • Making a call private
  • Checking call length using Call Duration Timer
  • Disconnecting by accident
  • Time
• Making calls
  • Choosing a line using a line button
  • Line pools
    • Using a line pool to make a call
    • Programming a memory button with a line pool feature code
    • Making calls from an ISDN terminal
  • Changing how you dial your calls
    • Using Standard dial
    • Using Automatic dial
    • Using Pre-dial
  • When the internal number you have called is busy
    • Priority Call
    • Making a priority call
    • Giving a telephone the ability to make priority calls
    • Using Ring Again
    • Turning on Ring Again
    • Canceling Ring Again
• Time savers for making calls
  • Storing a number on a memory button for Autodial
    • Adding an autodial button
    • Choosing a line for Autodial
    • Using intercom as the line for Autodial
  • Using Last Number Redial
  • Preventing a telephone from using Last Number Redial
  • Using Speed Dial
  • Making a speed dial call
    • Changing and adding System Speed Dials
    • Adding or changing User Speed Dial
  • Using Saved Number Redial
    • Saving a number
    • Dialing a saved number
  • Preventing a telephone from using Saved Number Redial
• Handling many calls at once
  • Using Hold
    • Retrieving a held call
    • Holding automatically
    • Listening on hold
    • Holding a call exclusively
  • Using Call Queuing
• Transferring calls
  • Using the transfer feature
    • Transferring a call
    • Transferring external calls
    • Canceling a transfer
  • Using Camp-on
  • Parking a call
    • Retrieving a parked call
    • Using Call Park
  • Using Callback
• Forwarding your calls
  • Forwarding your calls to another Norstar telephone
    • Canceling Call Forward
    • Using Call Forward at your telephone
    • Overriding Call Forward
    • Changing the automatic Call Forward settings for a telephone
    • Changing Forward no answer
    • Changing the delay before a call is forwarded
    • Forward on busy
    • DND on Busy
    • Call Forward and Voice Mail
  • Line Redirection
    • Turning on Line Redirection
    • Canceling Line Redirection
    • Allowing a telephone to redirect calls
    • Turning the redirect ring for a telephone on or off
    • How Line Redirection is different from Call Forward
    • Using Line Redirection
• Communicating in the office
  • Paging
    • Making a page announcement
    • Activating and deactivating the ability to page
    • Creating page zones
    • Using Page with external paging equipment
  • Sending messages
    • Sending a message
    • Canceling a message you have sent
  • Viewing your messages
    • Replying to a message
    • Replying to a message using an analog telephone connected to an ASM
    • Removing items from your message list
    • Removing items from your message list using an analog telephone connected to an ASM
    • Viewing messages you have sent
  • Using Voice Call
    • Making a Voice Call
    • Muting Voice Call tones
    • Answering a Voice Call without touching your telephone
    • Preventing Voice Calls to your telephone using Voice Call Deny
    • Canceling Voice Call Deny
• Tracking your incoming calls
  • Using Call Log
    • Call Log options
    • Logging a call manually
    • Deleting old log items
    • Viewing your Call Log
    • Viewing a Call Log item
    • Erasing log items
    • Making a call using Call Log
    • Creating a password to your Call Log
    • Changing your Call Log password
    • Deleting an assigned password
    • Programming a telephone to log calls automatically
  • Using Voice mail
• Customizing your telephone
  • Finding out what a button does using Button Inquiry
  • Making the display darker or lighter using Contrast adjustment
  • Changing the language on the display
    • English
    • French
    • Spanish
  • Programming a feature code onto a memory button
    • Programming feature buttons
    • Erasing a feature button
  • Applying button cap labels
    • Types of button caps
  • Identifying the telephones
  • Norstar default button assignments
  • Rules of default button assignment
    • M7310 telephone button defaults
    • M7324 telephone button defaults
    • M7100 telephone button defaults
    • M7208 telephone button defaults
  • Moving line buttons
  • Changing the type of ring
  • Adjusting the Ring volume
  • Hiding the message or calls indication
    • Restoring the messages and calls indication
• User Preferences
  • Using User Preferences
    • Changing button programming
    • Changing User Speed Dial
    • Changing Call Log options
    • Changing how calls are dialed
    • Changing the language used on the display
    • Making the display lighter or darker
    • Changing the telephone’s ring
• Programming Hunt Groups
  • Adding or removing members from a group
    • Moving members of a group
  • Assigning or unassigning lines to a group
  • Setting the distribution mode
  • Setting the hunt delay
  • Programming busy line setting
  • Programming the queue time-out
  • Programming the overflow set
  • Setting the name
• Telephone features
  • Installing Norstar telephones
  • Naming a telephone or a line
  • Moving telephones
  • Stopping calls from ringing at your telephone using Do Not Disturb (DND)
    • Stopping calls
    • Refusing to answer a call
    • Canceling Do Not Disturb
    • Using Do Not Disturb
  • Using Background Music
    • Turning Background Music off
• ISDN PRI and BRI
  • ISDN PRI
  • ISDN PRI features
    • Network Name Display for PRI
    • Name and number blocking for PRI
    • Emergency 911 Dialing
    • 2-way DID
    • Call by Call service selection for PRI
    • Dialing Plan and PRI
  • ISDN BRI
    • Line access from an ISDN terminal
  • ISDN BRI features
    • Network Name Display for BRI
    • Name and number blocking for BRI
  • Service provider features
    • Call Forward
    • Canceling Call Forward
    • Calling the number your calls are forwarded to
    • Automatic Call Back
    • Automatic Recall
  • ISDN BRI terminals
  • ISDN applications for BRI and PRI
    • Videoconferencing and video telephony
    • Desktop conferencing
    • File transfer
    • Telecommuting
    • Group 4 fax
    • Remote LAN access
    • Leased line backup
    • LAN to LAN bridging
    • Internet and database access
• Using System features
  • Using alternate or scheduled services
    • Preventing certain calls from being made
    • Making additional telephones ring
    • Changing the lines used by outgoing calls
  • Turning Services on and off
    • An example of how to turn on a Service manually
  • Turning Services on and off using feature codes
    • Viewing the active Services from a two-line display telephone
    • Viewing the active Services from a one-line display telephone
  • Using passwords
    • Using a Basic password
    • Registration password
    • Changing passwords
    • Clearing a Call Log password
  • Using special telephones
    • Direct-dial
    • Changing the directdial telephone assignments
    • Hotline
    • Bypassing a Hotline
    • Making a telephone a hotline telephone
    • Control telephone
  • Using Set lock
  • Changing Set Lock programming for a telephone
  • Using an auxiliary ringer
    • Turning the auxiliary ringer for a telephone on or off
  • Using Host System dialing signals
    • Link
    • Preventing a telephone from using Link
    • Pause
    • Long Tones
    • Programmed Release
    • Run/Stop
    • Wait for Dial Tone
    • Using pulse dialing for a call
  • Using your Norstar system from an external location
    • Controlling access to your Norstar system
    • Direct inward system access (DISA)
    • Class of Service (COS)
    • Maintaining security
    • Accessing Norstar remotely over the public network
  • Tones
  • Using Class of Service (COS) passwords
    • Changing your Class of Service
  • Programming Automatic Time and Date
• General System features
  • Set profile
  • Line profile
  • Pulse or tone dialing
  • Disconnect supervision
  • Hunt Groups
  • Internal numbers
  • Line assignment
  • Target line
  • Line pools
  • Overflow call routing
  • M7100 telephone
    • Memory buttons
    • Oneline display
    • Prime line
    • Private lines
    • Volume bar
    • Wall mounting
• Troubleshooting
  • Using the alarm telephone
  • Reporting and recording alarm codes
  • Testing the telephone
    • Testing the telephone display
    • Testing the telephone buttons
    • Testing the speaker in the telephone handset
    • Testing the telephone headset
    • Testing the telephone speaker
    • Testing the power supply to a telephone
• Common feature displays
• Index