Nortel Networks Modular ICS 4.0 - Manual (Page 88)

76 / Transferring calls
Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01
If you have an auxiliary ringer programmed to ring for calls on
an external line, and you transfer a call on that line without
announcing the transfer, the auxiliary ringer rings for the
transferred call.
Transferring external calls
If an external call is transferred to a busy telephone, or not
answered after a few rings, the call automatically rings again
at the telephone from which it was transferred, and the display
indicates that the telephone was busy or that no one answered.
When transferring an external call to an external number, the
external call you are trying to transfer must be an incoming
call on a disconnect supervised line.
While on a conference call, you can remove yourself from the
conference and connect the other two callers using the
Transfer feature. However, if both of the other people are from
outside the system, at least one of the outside callers must have
called you and both of the outside calls must be on disconnect
supervision lines.
Note: Transfer via Hold on DID lines is not supported. Once
a call is answered the line appearances on all other sets
are free immediately to take other calls. This allows a
greater number of calls to be received. Use the Call Park
feature to transfer a call.
In certain situations, you may experience lower volume levels
when transferring an external call to an external person, or
when transferring two external callers from a conference call.
Canceling a transfer
You can reconnect to the person you are trying to transfer at
any time before the transfer is complete.
1. Press
ƒ£‡‚ or CANCL.
p0881591.book Page 76 Wednesday, August 19, 1998 6:43 PM