Nortel Networks Modular ICS 4.0 - Manual (Page 41)

P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide
Answering calls
Answering incoming calls with Hunt Groups
Your Norstar system now allows you to establish Hunt Groups
in your system. Hunt Groups are a group of Norstar set DNs
that can be called by a single directory number. The Hunt
Groups feature ensures calls are easily routed to the
appropriate people. You can program
• the members for a Hunt Group
• member position within a Hunt Group
• how calls are distributed
• how long a call spends looking for available members
• what happens if all members are busy
For more information on Hunt Groups see “Programming
Hunt Groups” on page 135.
Answering an incoming call
There are three indications of an incoming call: ringing, a line
button flashing, and a message on the display. You do not
necessarily receive all three indications for any particular call.
For example, you may have a line that has been set up not to
ring at your telephone. If so, you see only a flashing line
button. There are many possible combinations, depending on
how your system is set up. See “Choosing a line using a line
button” on page 55 for more information on the use of lines.
If you receive a priority call and your telephone has no free
internal line buttons, you cannot transfer the priority call, you
must accept or release it.
p0881591.book Page 29 Wednesday, August 19, 1998 6:43 PM