Nortel Networks Modular ICS 4.0 - Manual (Page 52)

40 / Answering calls
Modular ICS 4.0 System Coordinator Guide P0881591 Issue 01
Answering a call using Trunk Answer
Press
ƒ°‚‚.
Displays
Answer buttons
You can use an Answer button to monitor calls on another
person’s telephone. All calls to the monitored Norstar
telephone appear on the Answer button.
Answer buttons are useful for attendants who monitor
incoming calls for one or several other people. For example, a
secretary may have appearances for three different bosses on
her answer buttons. Once a call for boss A is answered by the
secretary, the appearance stops at that boss’ set. This allows
for another (simultaneous) call to come in on the same line.
The same is true for boss B and boss C. When incoming call
traffic becomes high, the calls can then be routed to a Hunt
Group to optimize call handling. For more information on
Hunt Groups see “Programming Hunt Groups” on page 135.
The Answer button setting in Featr settings programming
allows you to determine what types of calls alert at the
telephone. Your choices are: Basic, Enhanced and Extended.
Tip -
If there is more than one incoming call on lines in a
Ringing Service, the Trunk Answer feature picks up the
external call that has been ringing the longest.
You have tried to pick up a call on someone
else’s private line.
The call that is ringing is on a line that is not
in a Ringing Service.
Line denied
Pickup denied
p0881591.book Page 40 Wednesday, August 19, 1998 6:43 PM