Handling items on hold or reserve, Reshelving items, Troubleshooting – Follett VERSION 6.00 User Manual

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Circulation Desk

If you want to be alerted by sound when a copy that was checked in readies a

hold or reserve, creates a fine, represents In-Library Usage, has a non-standard

copy status, or was a temporary item, see the section on setting up alert sounds

on page 88.

See also:

For information about recording a fine payment, see Chapter 11,

Dealing with fines and lost copies."

See also:

For information about recording items scanned with a PHD for

reshelving, see Chapter 13, Circulating items with a PHD."

Handling items on hold or reserve

When a patron returns a copy, Circulation Desk checks the hold/reserve queue

for any pending holds or reserves on the copy or the title. If it finds either, the

copy status for the copy just checked in changes to On Hold and a message

appears stating that the hold (or reserve) is ready for the requesting patron. Place

the copy on the hold shelf and notify the waiting patron. You can print Ready

Hold Notices in Reports.
If you want to be alerted by sound when a copy that was checked in readies a

hold or reserve, see the section on setting up alert sounds on page 88.
If you check out, to another patron, a copy that has a hold on it, a message

appears, asking you to confirm the checkout. If you do so, the hold status of that

item changes back to pending.
If you check out, to another patron, a copy that has a reserve on it, and the

normal circulation period would overlap the reserve date, Circulation Desk

automatically shortens the loan period so that the item is due on the day before

the pre-reserve processing date. If the processing date has passed and the reserve

is pending, a message appears asking you to confirm the checkout. If you do so,

the reserve status of that item changes back to pending.

See also:

For more information about holds and reserves, see Chapter 12,

Managing holds."

Reshelving items

Record InĆLibrary Usage lets you track items that have been used in your library

but not checked out before you reshelve them. The usage statistics are

incremented for each item that is scanned to show that the item was used, even

though it was not checked out.
If you want to be alerted by sound when a copy that was checked in represents

In-Library Usage, see the section on setting up alert sounds on page 88.
If you deselect the Record InĆLibrary Usage check box, you cannot check in an

item that has not been checked out. A message appears when you try to check in

such an item, stating that the item has not been checked out.

Troubleshooting

The following table lists some other messages that can appear during a checkin.

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