Follett VERSION 6.00 - Manual (Page 169)

04/04 Chapter 12 Managing holds 169
5. To place a hold on a specific copy or to reserve it for a future date, click the
Select button under Specific Copy. The Select Copy dialog appears. Highlight
the desired copy, and click Select.
Highlight the desired copy
and click Select.
6. To create the hold or reserve, click Save. A message appears informing you of
the hold or reserve's expiration date. For a hold, the message includes its
position in the queue. A reserve is always at the top of the queue.
When a copy that fulfills a pending hold is checked in, Circulation Desk alerts
you to place the copy on the hold shelf. When the processing date for a reserve
arrives, the Daily Holds Processing exception report lists the reserved items so
that you can retrieve them and place them on the hold shelf.
See also: For information about placing holds and reserves in OPAC, see page
473.
Managing holds
Circulation Desk allows you to edit the expiration date of a hold. You can also
move a hold up or down in the queue by changing its priority.
Circulation Desk does not allow you to revive a reserve by editing its expiration
date. Because the reserve is for a specific date, and that date has passed,
Circulation Desk assumes that the patron no longer needs the item. In addition,
Circulation Desk does not allow you to change the priority of a reserve. Once the
pre-reserve processing date arrives, a reserve has priority over any hold. You
can, of course, delete a reserve and create a new one.
Extending the life of a hold
The most common reason to extend the expiration date of a hold is that the hold
has expired and you want to make it pending again.
When an expired hold becomes pending again, Circulation Desk assigns it a new
position in the Hold Queue. The new position is based upon the hold's priority at
the time it expired and the date that the hold was placed originally, not the date
that the hold becomes pending again.