Follett VERSION 6.00 - Manual (Page 30)

04/04 30
Visit our Web site
Follett Software Company's home page is located at http://www.fsc.follett.com .
From our home page, you'll discover:
S What's new at Follett Software Company
S How to integrate information literacy solutions with technology
S How to solve some of the technology challenges your district is facing
S Information on automating EnglishĆspeaking libraries worldĆwide
S How to make your library more efficient and your resources more accessible
Contacting Technical Support
If you need technical support for one of our products and have a support
agreement for that product, you may call, fax, or email your questions to us free
of charge. Be sure to include your customer number and as much detail as
possible (e.g., the contents of critical error messages, what you were doing when
an error occurred, etc.) .
Phone: (800) 722-7424 7:00 A.M . to 6:00 P.M . central time
Fax: (815) 578-5196
Email: [email protected]
Support Web page http://www.fsc.follett.com/support/
Important: If your support agreement has expired and you need service, call
Customer Service at (800) 323-3397.
What's follettĆtalk?
As a Follett Software customer, you are entitled to subscribe to follettĆtalk, an
Internet mailing list. This electronic discussion group lets you share your
experiences with our software products and services, ask questions, and receive
responses from other Follett Software customers. Anything related to Follett
Software is welcome on this mailing list.
To join follettĆtalk, fill out the subscription form on our Web site or send an email
message to: [email protected]. In the body (not the subject line) of your
message, include: subscribe follett-talk firstname lastname (e.g. subscribe
follettĆtalk John Smith).
Enhancement requests
We welcome your ideas and comments. If you have ideas for enhancing our
products, guides, or services, please copy the form at the back of this guide, fill it
out, and mail it to us; or you can submit your suggestion online at
http://www.fsc.follett.com/contact/suggest_feature.cfm .