HTC 10 Sprint - Manual (Page 148)

Global Services 135
Global Services
With your phone and global roaming service from Sprint Worldwide
SM
Wireless Service, you can make
phone calls and use wireless data services around the globe on compatible CDMA and GSM/UMTS
networks. For a country-specific travel guide, select your phone and destination from
sprint.com/traveltips .
Activate Sprint Worldwide Service on Your
Account
Before using your phone in global roaming mode, you must activate Sprint Worldwide service.
To activate Sprint Worldwide service:
■ Chat with or email an international support rep by visiting sprint.com/swwsupport .
– or –
■ Call Sprint Worldwide Customer support at 1-888-226-7212.
Your Phone’s SIM Card for International GSM
Roaming
Your phone comes with a preinstalled SIM (Subscriber Identity Module) card to support roaming on
compatible GSM networks.
Notes:
● Your SIM card should be preinstalled. If you need to reinstall your SIM card, follow the
instructions in SIM Card .
● The SIM included contains information specific to your phone and should be retained with the
phone for use on GSM networks.
Enable Global Roaming Mode
Your phone is designed to enter global roaming mode automatically when you activate your Sprint
Worldwide service, meaning that it should automatically connect to an appropriate CDMA/LTE network or
GSM/UMTS network when you travel. You may set global roaming options through the settings menu.
You may also need to set your network mode options through the settings menu. See Set the
Communications Method for Global Use .
To enable your phone for international roaming:
1. Swipe down from the status bar, and then tap > Mobile data > Roaming.
2. If Roaming is disabled, turn it on.