Inter-Tel Axxess - Manual (Page 111)

Page 95
System Hardware
AXXESS ® ADMINISTRATOR’S GUIDE – January 2004
AgentSet
AGENTSET
The AgentSet is used in place of an Inter-Tel phone with an attached PCDPM. It is connected
to a Digital Keyset Card (DKSC or DKSC-16) port just as a phone would be. It has a jack for
plugging in an Inter-Tel handset or headset. It also has a serial connector (DB9) for attaching it
to a PC. The AgentSet does not require a transformer or external power source.
To operate properly, the AgentSet must be programmed for headset mode. This can be done in
one of the following ways:
•
Enable Headset Mode via Station Programming in the system database
•
At the AgentSet, unplug the headset or handset (to take the AgentSet off hook) and
enter the Headset On/Off feature code (317) to enable headset mode. Then plug in the
headset or handset.
NOTE: There is nothing to prevent the user from disabling headset mode using the Headset
On/Off feature code at the station.
Because the AgentSet does not have feature buttons, a dialing pad, or a speaker, it must be con-
nected to a PC that is equipped with an OAI product that emulates an Inter-Tel phone. The OAI
product is used for dialing and feature access.
The AgentSet also requires an Inter-Tel headset or handset. Only Inter-Tel equipment should
be used. Other manufacturer’s equipment may not be compatible with the AgentSet.
If the user wishes to receive audible signals at the headset, there is a station flag that will send
a single tone to the headset when a call is ringing. (Refer to
page 89 .)
SINGLE-LINE SETS
Industry-standard, single-line DTMF sets can be installed on the system and/or used as an off-
premises extension (OPX). On-premises single-line circuits can be used for installing AC-ring-
ing single-line sets, playback devices, and other single-line devices.
The single-line sets are connected to Single-Line Cards (SLCs) or 16-Port Single Line Cards
(SLC-16s). Or, they can be connected to Single-Line Adapter (SLA) circuits, which are in turn
connected to available Digital Keyset Card (DKSC or DKSC16) circuits. Off-premises stations
can be connected to SLAs, T1 Cards (T1Cs), or T1/E1 Cards.
•
Each SLC can support up to eight on-premises single-line stations and each SLC-16 can
support up to sixteen stations. The SLC and SLC-16 will support message lamps on sin-
gle-line sets if the optional Lamp Option Card is installed on the SLC or SLC-16.
•
Each SLA can support any combination of up to two single-line sets or DID devices.
•
T1 Card (T1C) and T1/E1 Card circuits can be used for installing off-premises single-
line stations.
Single-Line Caller ID
Version 8.1 and later system software supports the transmission of Caller ID to single-line sets.
For more information about Caller ID on single-line sets, see
page 150 .
Single-Line DTMF Sets
Single-line DTMF set users gain access to the features by hookflashing (pressing and releasing
the hookswitch quickly) and entering feature codes.