Record-a-call – Inter-Tel Axxess User Manual
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Voice Processing Features
AXXESS
®
ADMINISTRATOR’S GUIDE – January 2004
Record-A-Call
RECORD-A-CALL
NOTE:
The Record-A-Call premium feature is required to use Record-A-Call.
If the Voice Processor has a Record-A-Call application, the users can enter a feature code to
record ongoing calls in their designated Record-A-Call mailboxes. Users can retrieve the
recorded messages later, just as they would any other mailbox message.
The Record-A-Call mailbox records the call as a voice mail message. All parties will be
included in the recording. If desired, the Record-A-Call mailbox can be programmed to play a
message announcing that the Record-A-Call feature is in progress. There can be separate mes-
sages for day and night modes.
A Record-A-Call tone can be programmed to alert callers at the beginning of the recording.
Also, it can be programmed to beep periodically throughout the recording.
There are two ways a station can be programmed to use this feature:
•
The station can use its personal mailbox, or any other mailbox, as the assigned Record-
A-Call mailbox. No other mailbox can be selected. (This is the default programming for
all stations.)
•
The station can be programmed with a default mailbox, but with the option of selecting
a different mailbox. If the user chooses to not enter a mailbox number, the system auto-
matically selects the default mailbox.
When the requesting station user hangs up, all parties are automatically disconnected. If all
parties on the call hang up, except the requesting station user, an intercom call will remain con-
nected between the requesting station and the Record-A-Call application. This allows the user
to make additional comments before ending the recording.
When the station user turns off Record-A-Call or ends the call being recorded, the Voice Pro-
cessor delivers the message to the mailbox. The station associated with the mailbox will
receive message waiting indications as usual. See
for message retrieval instructions.
The programmer can set a maximum length for Record-A-Call messages. The Record-A-Call
Maximum Message Length timer can be set at 0-600 minutes. A 0 setting allows messages of
any length, limited only be the available disk space. The default is 30 minutes.
In a network setting, the Record-A-Call destination does not have to be on the same node as
the station, but the Voice Processor must have a mailbox for that station.
For more information on using the Record-A-Call feature, refer to