Intercom camp on and queue callback, Camp on – Inter-Tel Axxess User Manual
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Page 180
System Features
AXXESS
®
ADMINISTRATOR’S GUIDE – January 2004
Intercom Camp On and Queue Callback
INTERCOM CAMP ON AND QUEUE CALLBACK
Camp-on and queue requests allow the caller to wait for an available resource. A station user
waiting for a specific resource (a trunk or a station) will be served before a station user waiting
for a group that contains that specific resource (trunk group or hunt group). This includes
camped on Emergency Call feature (911) calls – if the Emergency Call feature uses a trunk
group, requests for specific trunks will be processed ahead of the emergency call.
Camp On
When a station user calls a busy station or hunt group, the system sends a busy signal. The
caller can wait off hook to camp on (after the Camp-On timer expires) and hear music while
waiting until the called station is available. The system periodically sends call waiting signals
to the busy station(s).
A user can camp on to busy stations on other nodes and will hear the other node’s music-on-
hold while camped on.
If a station enables Do-Not-Disturb while an intercom call is camped on, the camped-on caller
is removed from the camped on state and that caller receives Do-Not-Disturb indications (see
). Intercom callers cannot camp on to a station that is in Do-Not-Disturb.
T
O
CAMP
ON
TO
AN
EXTENSION
NUMBER
:
•
All Inter-Tel Phones: If you hear a busy signal when calling an extension number and
wish to camp on, do not hang up. You hear music (if enabled) while camped on. When
the station is available, a private call is automatically placed, and you hear repeating
double tones until the call is answered. The display shows WAITING FOR (username).
•
Executive Display, Professional Display, and Model 8560 Phones: You may press
one of the following menu buttons:
— LEAVE MESSAGE: This button appears only if you have called a station.
Press this button to leave a message waiting indication at the station. Refer to
for details.
— LEAVE VOICE MAIL: This button appears only if the called station has a
voice mailbox. Press this button to call the station’s voice mailbox.
— QUEUE: Press this button to request a callback when the resource is available,
as described on the next page.