Directories – Inter-Tel Axxess User Manual

Page 297

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Page 281

Voice Processing Features

AXXESS

®

ADMINISTRATOR’S GUIDE – January 2004

Directories

DIRECTORIES

There are two types of Voice Processor directories that can be enabled (or disabled) in the sys-
tem: Mailbox and Extension.

The Voice Mailbox Directory is a list of mailbox subscribers, their recorded names,
and mailbox numbers.

The Automated Attendant Directory, provided to all Auto Attendant callers, is a list
of all mailbox subscribers and extension ID owners and their recorded names.

The directories can be selected in the following ways:

From the voice mail or Automated Attendant main menu: Press the

button.

Using a Call Routing Announcement application: Press the Digit Translation digit
designated for directory access. (See

page 276

for a detailed explanation of digit trans-

lation.)

As a voice mail subscriber: Subscribers can access the directory by pressing

when-

ever they are prompted to enter a mailbox number.

If a directory is disabled or empty because no names are recorded for any of the system’s mail-
boxes and extension IDs, callers will not hear the prompt that allows access to the directory.
However, if the caller does press

or a Directory menu button, the user will be instructed

that the selection is invalid and returned to the initial instructions.

Recorded names are added to the directories when the owner of the mailbox or extension ID
has initialized the name. If the mailbox or ID is not initialized, the directory will include only
the mailbox number or extension ID number. (Group Lists are not included in either type of
directory.)

The caller uses the dialpad buttons to enter the name. The application then plays the closest
matching directory name that corresponds to the digits entered by a caller. Once the name has
been played, the system will return a menu of options, including the following:

Listening to the previous or next name in the directory

Listening to additional information (This option is not available if the mailbox or exten-
sion ID number has been classified in the database as a “Private” number.)

Spelling a new name

Toggling from a last to first name search mode

Accepting the name

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