Locating a name, Entering a name, Changing the first/last name search – Inter-Tel Axxess User Manual
Page 298
Page 282
Voice Processing Features
AXXESS
®
ADMINISTRATOR’S GUIDE – January 2004
Locating a Name
LOCATING A NAME
Entering a Name
There are two methods used for entering a name: Quick Spell and Exact Spell. Outside callers
and station users with non-display phones and single-line sets use Quick Spell. Display phone
stations use the Exact Spell method.
•
Quick Spell callers press a single digit (or button) from their digital telephone dialpad
for each letter or character entered. For example, dialpad button
shows ABC, button
shows DEF, etc. To enter JONES, you would press
. Some char-
acters are not shown on the buttons: for “Q” press
, for “Z” press
, for punctuation
marks press the
button.
•
Exact Spell callers press the dialpad buttons to enter the name. The number of times a
button is pressed determines which character is entered, as shown on the chart below.
When adjoining characters are located under the same button, press
once to
advance to the next character. For example, 5666
66337777 would enter
“JONES.”
After the digits have been entered, the caller presses
to begin the search. The Automated
Attendant application plays the name that most closely matches the digit(s) that were entered.
If
is pressed without entering any digits, the caller will hear the first name in the directory.
If a user presses
at any time while spelling a name, the system will play a helpful prompt
instructing the caller how to enter a name. (Display phone users will receive Exact Spell
instructions; all other users will hear Quick Spell instructions.)
Changing the First/Last Name Search
Each directory can be programmed to be organized by last name or by first name. Callers
accessing a directory receive system voice prompts that ask them to enter the first or last name
of the person for whom they wish to leave a message.
If an Executive Display, Professional Display, or Model 8560 Phone with menu buttons is used
to access a directory, the caller may switch back and forth from looking up a last name, to a
first name simply by pressing the corresponding menu button. Callers using other Inter-Tel
phones or single-line sets can press
to toggle between last and first name.
NUMBER OF TIMES BUTTON IS PRESSED
BUTTON
1
2
3
4
5
1
-
&
(
)
1
2
A
B
C
’
2
3
D
E
F
!
3
4
G
H
I
*
4
5
J
K
L
#
5
6
M
N
O
Ñ
6
7
P
Q
R
S
7
8
T
U
V
?
8
9
W
X
Y
Z
9
0
@
:
.
,
0
2
3
5
6
6
3
7
7
9
1
FWD
FWD
#
#
0
5