Inter-Tel Axxess - Manual (Page 187)

Page 171
System Features
AXXESS ® ADMINISTRATOR’S GUIDE – January 2004
Music-On-Hold and Background Music
MUSIC-ON-HOLD AND BACKGROUND MUSIC
The Music-On-Hold feature not only makes waiting on hold as pleasant as possible, but it
assures the holding party that the call is still connected.
Inter-Tel phone users can choose to listen to background music by entering the Background
Music feature code (313).
The system can be equipped with one or more optional external music sources for the Music-
On-Hold feature. The music source can be a customer-provided radio, tape player, or other
device connected to the Central Processing Unit (CPU) Card and/or the Option Card(s) in the
system cabinet. When a music source is installed, music-on-hold is enabled or disabled in
Database Programming. If music is not desired, the system can be programmed for tick-tones
or silence on hold. (The Background Music feature uses the music source connected to the
CPU Card only).
NOTE: In some circumstances, there may be broadcast restrictions associated with the music
heard by callers on hold. Check with the music's original distributor and/or the radio station for
copyright and broadcast restrictions concerning music-on-hold.
In a network, each node has its own music source(s). If a caller on Node 1 is holding for a user
on Node 2, the caller hears the music on node 2. Note that if a caller is holding for a user on
Node 1 and the call moves to Node 2 (due to a transfer, forward, or recall), the user will stop
hearing the music on Node 1 and will begin hearing the music on Node 2.
The music-on-hold option that will be heard by outside callers on the trunks in the trunk group
can be set for music, silence, tick tones, ringback, or silence. Throughout the manual, the term
“music” refers to the selected option.
Background music is interrupted for calls, pages, phone programming, and ringing.
NOTE: If you receive complaints from IP phone users about losing background music, there
may be a firewall issue. Contact your local Inter-Tel dealer for assistance.
T O TURN PHONE BACKGROUND MUSIC ON OR OFF :
While on or off hook, enter the Background Music On/Off feature code (313) or press
the analog phone’s MUSIC button. If off hook, hang up. The display shows BACK-
GROUND MUSIC ON (or OFF).