Inter-Tel Axxess - Manual (Page 235)

Page 219
System Features
AXXESS ® ADMINISTRATOR’S GUIDE – January 2004
System Forwarding
SYSTEM FORWARDING
NOTE: The System Forwarding premium feature is required to use system forwarding.
System forwarding provides the ability to program the system so that calls ringing at a station
will follow a database-programmed “forwarding path” that routes the call based on the type of
call and the status of the intended station. (The Call Forwarding station feature can be used to
override System Forwarding.) Several terms will be used to describe this feature, including:
•
Principal Station: Original station being called.
•
Forwarding Point: A destination (station, hunt group, or off-node device) to which the
system-forwarded call is directed. Each forwarding path can contain up to four forward-
ing points.
•
Forwarding Path: The sequence of forwarding points to which the call will be sent.
Forwarding paths are programmed in the database. Up to 200 unique paths can be pro-
grammed. Each station can have up to three forwarding paths.
Two system timers are used with this feature:
•
System Forwarding Initiate: This timer determines how long a call will ring (unan-
swered) at the principal station before moving to the first forwarding point. The default
value is 15 seconds, and the range is 2-255 seconds.
•
System Forwarding Advance: This timer determines how long the call will ring
(unanswered) before moving to the next forwarding point. The default value is 15 sec-
onds, and the range is 2-255 seconds.
For each forwarding path assigned to the station, the system checks the following three criteria
to determine if and when a call should be forwarded:
•
Type of incoming call: Up to six different types of calls can be programmed to be sent
to the forwarding path. They are:
— Outside calls received through a call routing table (including DID and E&M calls,
but not including DISA calls)
— Ringing outside calls
— Transferred outside calls (including automated attendant and voice mail transfers)
— Recalling outside calls
— DISA calls (including DISA calls received through a call routing table)
— Intercom calls