Inter-Tel Axxess - Manual (Page 146)

Page 130
System Features
AXXESS ® ADMINISTRATOR’S GUIDE – January 2004
Hunt Groups
T O ANSWER A HOLD OR TRANSFER RECALL AT AN ATTENDANT STATION :
When you see a hold or transfer recall display (XXXX RCL FROM YYYY) and hear a recall
ringing:
1. If desired, lift the handset.
2. Outside call recall: Press the medium-flashing Call button or individual trunk button.
Or, press the
button. (If more than one trunk is recalling, pressing the
button selects the outside call indicated on the display.)
Intercom call recall: Press the button or the ANSWER menu button. (If you
are busy when the intercom call recalls, it will camp on. The button flashes at
the medium rate, but you do not hear recall ring signals.)
Conference call recall: Press the flashing
button to connect with the confer-
ence call. The button flashes slowly and the display shows CONFERENCE IN
PROGRESS. If the parties are still talking, press the button again and hang up
to return the parties to their conversation. The button flutters. You can enter the
conference at any time by pressing the fluttering button. If the Hold timer
expires, the conference recalls your station again. If the parties have hung up, hang up
to disconnect the call.
HUNT GROUPS
The Hunt Group feature permits calls to be placed to a group of stations and to be automati-
cally transferred to an available station within the group. Up to 75 hunt groups can be pro-
grammed in the database. Hunt group lists can contain individual stations and/or extension
lists. Non-ACD hunt group stations must reside on the same node; off-node devices must be
ACD hunt group members.
The order in which hunt group stations receive incoming calls is determined by a list stored in
the database. A station or extension list can appear in a single hunt group more than once, and
it can appear in multiple hunt group lists, if desired.
Hunt groups have their own extension numbers (defaults to 2000-2074). Individual stations
within the hunt group can be called using their assigned extension numbers.
Two other Premium Feature hunt group types are also available: UCD Hunt Groups and ACD
Hunt Groups. For UCD information, refer to
page 134 . For ACD, refer to page 139 .
HUNT GROUP CALL DISTRIBUTION
When an intercom or outside call is transferred or rings in to the pilot number, it circulates
through the hunt group in linear or distributed order until answered, as described below.
•
Linear order: Incoming calls
always start circulating by
ringing at the first station (or
extension list) on the hunt
group list that is stored in the
database.
ANSWER
ANSWER
IC
IC
CNF
CNF
CNF
CNF
CNF
LINEAR HUNT GROUP CALL PROCESSING
Hunt group pilot
number 2000 called
Calls will always
begin search here
HUNT GROUP MEMBERS:
EXT. 1000
EXT. 1001
EXT. 1002
EXT. 1003