SMC Networks ElliteConnect 2.4GHz/5GHz - Manual (Page 297)

A-1
Appendix A
Troubleshooting
Check the following items before you contact local Technical
Support.
1. If wireless bridge units do not associate with each other,
check the following:
• Check the power injector LED for each bridge unit to be
sure that power is being supplied
• Be sure that antennas in the link are properly aligned.
• Be sure that channel settings match on all bridges
• If encryption is enabled, ensure that all bridge links are
configured with the same encryption keys.
2. If you experience poor performance (high packet loss rate)
over the wireless bridge link:
• Check that the range of the link is within the limits for the
antennas used.
• Be sure that antennas in the link are properly aligned.
• Check that there is an unobstructed radio line-of-sight
between the antennas.
• Be sure there is no interference from other radio sources.
Try setting the bridge link to another radio channel.
• Be sure there is no other radio transmitter too close to
either antenna. If necessary, move the antennas to
another location.