Toshiba Strata CS - Manual (Page 146)

12-16 S TRATA CS C LIENT U SER G UIDE
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
With Strata CS you can record and store multiple greetings and specify when you
want Strata CS to use each one. For example, you can have a normal greeting for
everyday use, another greeting for extended absences, and a third greeting for
vacations. You can also create and use custom greetings for individual callers (see
Chapter 16).
Greetings for situations other than voice mail
You may need to record greetings for other circumstances than voice mail. Strata
CS often plays a greeting before the final action of a routing list. If your account
has no voice mailbox, or if you create a routing list with a final action of “Transfer
to extension,” “Hang up,” or “Hold/Restart,” you might need to record a greeting
that tells the caller about those actions. See “Matching active greetings with active
routing lists” on page 14-14.
Space for greetings
You have a limited amount of disk space for greeting and voice title recordings.
See your Strata CS system administrator to find out how much space has been
allocated to you and how much you have used.
Using a grab-and-hold greeting
Your Strata CS account includes a special greeting called a grab-and-hold
greeting that Strata CS plays to callers when you put incoming calls on hold
without talking to the callers first. For more information about recording and
using a grab-and-hold greeting, see “Using grab-and-hold on the call” on
page 10-7.
Greetings and personal status
Your greeting settings may be overridden if you apply a personal status with
different greeting preferences, or if you change your active settings directly.
However, neither of these actions changes the settings in the Greetings view. For
more information about personal status and the active settings, see Chapter 8.