Chapter 17 - working as a call center agent, Chapter 17. working as a call center agent -1, E, see chapter 17 – Toshiba Strata CS User Manual
Page 199: Working as a call center agent, Orking, Enter, Gent
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Whether this chapter applies to you . . . . . . . . . . . . . . . . . . . . . . . 17-2
About call centers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17-2
Signing in, signing out, and taking breaks . . . . . . . . . . . . . . . . . . 17-3
Receiving and handling queue calls . . . . . . . . . . . . . . . . . . . . . . . 17-5
Placing calls from a queue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17-7
Popping up caller information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17-8
What call center agents need to know to get the job done . . . . . . 17-8
Working remotely . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17-8