Toshiba Strata CS - Manual (Page 236)

S TRATA CS C LIENT U SER G UIDE I-2
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
right-clicking on view bar buttons ,
7-8
Schedule button ,
12-7
using ** instead of Flash at remote phone ,
4-5
using A-Z buttons in Contacts view ,
15-2
using Flash button on the phone ,
4-2
using Flash instead of hold ,
4-5
using TeleVantage Hold rather than generic hold on
your phone ,
10-8
viewing toolbar button action ,
7-10
C
call announcing
customizing ,
18-3
defined ,
18-3
call center
about ,
17-2
agent availability ,
17-3
agents ,
17-2
determining if you are on call for a queue ,
17-3
on call ,
17-2
,
17-3
overflow agent ,
17-2
queue ,
17-2
signing in ,
17-3
signing in at another extension ,
17-4
signing in with telephone commands ,
17-3
signing out ,
17-3
signing out with telephone commands ,
17-3
supervisor ,
17-2
taking a break ,
17-4
taking breaks ,
17-3
terminology ,
17-2
using Contact Manager Assistant ,
17-8
viewing pop-up information about a caller ,
17-8
wrap-up time ,
17-6
call center agent
Call Monitor view tabs ,
17-5
signing in and out ,
17-3
taking breaks ,
17-3
call forwarding
as part of an ACD workgroup ,
14-6
ignore call rules ,
14-5
prompt recipient for password ,
14-5
prompt recipient to accept or decline call ,
14-5
routing lists ,
14-2
to Where I Am ,
14-10
turning off using the Client ,
14-5
wait for answer ,
14-4
with telephone commands ,
14-3
,
A-6
with voice mail ,
14-6
call handling
associating a call with a contact. See contact
calling while on a call
,
3-4
commands (table) ,
4-5
conferencing separate calls in the Client ,
11-10
displaying Call Monitor view. See Call Monitor
ending a call without losing calls on hold
,
3-5
incoming calls
listening to a message being left ,
10-7
sending a call to voice mail ,
10-6
taking a call ,
10-6
transferring a call ,
10-9
using grab-and-hold ,
10-7
multiple calls ,
3-4
muting ,
10-13
parking a call
using the Client ,
10-12
playing caller’s name during ,
10-13
remaining on the line after disconnecting using the
phone ,
4-7
ringback
turning off or customizing ,
18-6
with a parked call ,
10-12
ringback with a call on hold ,
10-8
taking notes during ,
10-13
transferring a call using the telephone ,
4-6
Call Log view
associating an entry with a contact ,
15-10
associating call from "Unknown" with a
contact ,
13-6
columns in view (table) ,
13-2
exporting the Call Log ,
7-27
general ,
13-2
hiding and showing Notes pane ,
13-6