Toshiba Strata CS - Manual (Page 197)

C HAPTER 16. U SING C ALL R ULES 16-9
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
Choosing the priority of a call rule ________________________
Strata CS handles incoming calls according to the priority of your call rules. The
call rules in the Call Rules view are ordered from the top down. The first rule in
the list has the highest priority.
You can create multiple call rules that contain similar caller and schedule
conditions, and then prioritize them to ensure that the correct greeting and routing
list are used for calls. For example, if you create a call rule for a workgroup, but
want calls from a certain individual within that workgroup to be handled
differently, you can create a call rule for that individual and give it a higher
priority than the workgroup’s call rule.
To set the priority of a call rule
1. Select a call rule in the Call Rules view.
2. Click or on the toolbar to reposition the rule.
Note the following items when you set the priority of call rules:
n
If a call is referenced by two rules, the call rule that is ordered higher in
priority takes precedence.
n
If you create a call rule for an individual caller, and that person also
belongs to a workgroup for which you have a call rule, the rule with the
higher priority overrides the other rule. Therefore, you should prioritize
call rules for individual callers higher than call rules for workgroups.
n
When a call is referenced by multiple rules, individual settings (personal
status, greeting, routing list, or phone) are determined by the highest
priority rule in which the setting is not blank. If the highest priority rule
has a setting with an instruction, that setting is used. But if it has another
setting that is blank, while a lower priority rule has an instruction for that
setting, the setting from the lower priority rule is used. This can result in
settings from different call rules being used on a single call. See the
example that follows.
Example: You create a call rule for your friend Paul that will be in effect
during business hours. In that call rule, you choose a custom greeting for
him to hear and a routing list that rings your cell phone. You choose to