Troubleshooting, Hile trying to install, Pc-b – Gentec-EO Beamage-3.0 User Manual
Page 65: Eamage, The following message appears, He program, T start because msvcr, Dll is missing, Is not detected, O not disconnect the beamage
Beamage-3.0 User Manual Revision 6.0
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6. Press the Connect PC Beamage-3.0 button on the LabVIEW software. The Connected LED will
turn on. The VI will ask the PC-Beamage-3.0 for some information, and the software Version and
Serial Number indicators will appear.
7. Press the Start Capture button. The Selected measurements will activate. Use the Main, Display,
Activate buttons, and Measurements controls to select the desired measurements. The Activate
buttons are only visible when the XY Display is selected.
8. Pressing Disconnect or Exit will automatically stop all measurements and close the LabVIEW
pipeline.
8. TROUBLESHOOTING
8.1.
WHILE TRYING TO INSTALL PC-BEAMAGE-3.0, THE FOLLOWING MESSAGE
APPEARS: T
HE PROGRAM CAN’T START BECAUSE MSVCR100.DLL IS MISSING[..].
You must download the missing dll from Microsoft software and install it on your computer:
32 bit:64 bit:
8.2.
BEAMAGE-3.0 IS NOT DETECTED
Make sure the Beamage-3.0 is connected to a USB 3.0 Super Speed port. The Beamage-3.0 will
work if plugged directly in a USB 2.0 port at a slower transfer rate.
Close the software application, disconnect and reconnect the USB 3.0 to the Beamage-3.0 and
open the software application. The LED indicator on the Beamage-3.0 should blink in green and
then in red before turning on green. If the LED does not turn on at the software’s startup or if it
does not turn on completely, please contact your Gentec-EO representative or contact us at
8.3.
DO NOT DISCONNECT THE BEAMAGE-
3.0 WHILE IT’S STREAMING
The Beamage-3.0 must not be disconnected when it is streaming.
8.4.
THE DISPLAY AREA IS COMPLETELY WHITE
Press the “refresh” button and the display should come back.
8.5.
CHANGING THE OPTICS IN FRONT OF THE BEAMAGE-3.0
Because the Beamage-3.0
’s sensor does not have a coverglass, it is very sensitive to dust. Change the
optics in a clean environment and put the Beamage-3.0
’s aperture facing down to minimize the dust.
8.6.
SMALL BLACK SPOTS APPEAR ON THE IMAGE
If these small black spots do not change place even if you rotate the attenuation filter, it is probably dust
on the sensor. DO NOT TOUCH the surface of the chip to remove the dust as this will damage the
sensor. AT YOUR OWN RISK, you can use an oil-free air jet to blow the dust away or contact your
Gentec-EO representative.
8.7.
IT IS NOT POSSIBLE TO START AN ACQUISITION. IT KEEPS OPENING A WARNING
MESSAGE INDICATING THAT 0 GB IS AVAILABLE ON HARD DRIVE.
This is probably due to the fact the path in which the PC-Beamage-3.0 was not installed in the default
C:\Program Files\GENTEC-EO\PC-Beamage-3.0 directory: