Gentec-EO Beamage-3.0 - Manual (Page 66)

Beamage-3.0 User Manual Revision 6.0 65
8.8. THERE IS NO SERIAL NUMBER DISPLAYED IN THE CAMERA.

Please close the PC-Beamage-3.0 software program, wait a couple of seconds and open the PC-
Beamage-3.0 again.
 If the problem persists, please verify in Window’s Task Manager if there is only one PC-
Beamage-3.0.exe instance running. If more than one are running, end all processes and open
PC-Beamage-3.0 again.

If the problem persists, please disconnect the Beamage-3.0 and connect it again.

If the problem persists, please contact your Gentec-EO representative or contact us at
[email protected]
8.9. THE DETECTED SERIAL NUMBER IS 000000.
This happens when you connect a Beamage-3.0 for the first time on a new USB port. The drivers need to
be installed each time a new Beamage-3.0 is plugged for the first time on a new USB port. When this
happens, the PC-Beamage-3.0 software often opens before the drivers are installed, indicating a 000000
serial number. Close the PC-Beamage-3.0 software and restart the application.
8.10. THE 10 BIT ADC LEVEL IS NOT AVAILABLE EVEN WHEN THE BEAMAGE-3.0 IS
CONNECTED TO A USB 3.0 PORT.
The 10 bit ADC level is only available when using a USB 3.0 port. If it is not available even when
connected on a USB 3.0 port, reboot the computer. If it is still not available, please contact your Gentec-
EO representative or contact us at
[email protected] .
8.11. TIPS TO INCREASE THE FRAME RATE.
The Beamage- 3.0’s frame rate greatly depends on the computer’s performances. Here are a few tips to
increase the frame rate:

Use a USB-3.0 port;

Use a computer with high performances (refer to PC Requirements section 1.2);

Use Windows 7 or Windows 8;

Follow the PC operating state for optimal condition (refer to section 1.2)

Do not use Filters (refer to 4.5.1);

Do not use Image Averaging (refer to 5.2.3);

For a large beam, use Pixel Addressing (refer to 5.2.5);

For a small beam, use an Active Area (refer to 5.2.4);

Make sure you have a short exposure time;

Do not stream multiple Beamage-3.0 simultaneously.