HP Integrated Lights-Out 4 - Manual (Page 122)

Prerequisites
Before registering, verify that the following prerequisites are met:
•
A supported version of the iLO firmware is installed.
Version 1.40 or later is required for Direct Connect Remote Support registration.
Version 1.10 or later is required for Central Connect Remote Support registration.
You can download the latest firmware from the following HP website: http://www.hp.com/
support/ilo4 .
For instructions, see “Updating firmware” (page 36) .
•
Optional: AMS is installed and the operating system is running on the Gen8 server that you
want to register.
HP recommends installing AMS. For more information about AMS, see “Installing AMS or the
Insight Management Agents” (page 107) .
AMS is one way in which iLO can obtain the name of the server. If iLO cannot obtain the
server name, the displayed server name in Insight Online and Insight RS is derived from the
server serial number. If you do not install AMS, do one of the following to ensure that the
server name is displayed correctly in Insight Online and Insight RS:
◦ For Windows systems only, start the operating system. Insight Online and Insight RS will
use the Windows computer name to identify the server.
◦ Configure the Server Name on the Administration
→Access Settings page in the iLO web
interface.
•
The HP ProLiant iLO 3/4 Channel Interface Driver is installed.
For more information, see “Installing the iLO drivers” (page 33) .
•
The iLO time zone is set.
For instructions, see “Configuring SNTP settings” (page 99) .
•
For Direct Connect configurations only: A DNS server is configured in iLO.
This is required for communication between iLO and Insight Online.
For instructions, see “Configuring IPv4 settings” (page 94) and “Configuring IPv6 settings”
(page 96) .
•
For Central Connect configurations only: Insight RS version 7.0.5 or later is installed and
configured on the Insight RS Hosting Device.
•
For Central Connect configurations only: The RIBCL protocol credentials for the server are
configured in the Insight RS Console.
For more information about the RIBCL protocol credentials, see the HP Insight Remote Support
Installation and Configuration Guide.
Registering for Insight Remote Support by using the iLO web interface
HP Insight Remote Support provides automatic submission of hardware events to HP to prevent
downtime and enable faster issue resolution. You can register directly to HP or through an Insight
RS Hosting Device.
Registering for Insight Remote Support by using Direct Connect
Use the following procedure to register an HP ProLiant Gen8 server for Direct Connect Remote
Support. When you register for Direct Connect Remote Support, you must complete steps in both
the iLO web interface and the Insight Online portal.
You must have the Configure iLO Settings privilege to modify the iLO Remote Support settings.
122 Configuring iLO