HP Integrated Lights-Out 4 - Manual (Page 320)

Preventing cookie-related issues
To prevent these issues:
•
Start a new browser for each login by double-clicking the browser icon or shortcut.
•
Click the Sign Out button to close the iLO session before you close the browser window.
Unable to get SNMP information from HP SIM
Solution: The agents running on the managed server supply SNMP information to HP SIM. For
agents to pass information through iLO, iLO device drivers must be installed. For installation
instructions, see
“Installing the iLO drivers” (page 33) .
If you have installed the drivers and agents for iLO, verify that iLO and the management PC are
on the same subnet. You can verify this quickly by pinging iLO from the management PC. Consult
your network administrator for proper routes to access the iLO network interface.
Unable to upgrade iLO firmware
•
Solution 1: If you attempt to upgrade the iLO firmware by using the iLO web interface, and it
does not respond, does not accept the firmware upgrade, or is stopped before a successful
upgrade, try reinstalling the firmware after you complete the following diagnostic steps:
1.
Attempt to connect to iLO through the web browser. If you cannot connect, there is a
communication issue.
2. Attempt to ping iLO. If you are successful, the network is working.
•
Solution 2: If an incorrect file is used to flash the iLO firmware by using the iLO web interface,
the following error message is displayed:
The last firmware update attempt was not successful. Ready for the
next update.
If this error occurs, click the Clear Error button to reset the flash process, and then try the
firmware update again with the correct firmware file. If you do not clear the error, the same
error might occur even when you use the correct firmware file.
•
Solution 3: If a connection error occurs after you install a firmware update by using the iLO
web interface, clear the browser cache.
•
Solution 4: Try a different firmware update method. For information about the methods that
you can use to update the firmware, see
“Updating firmware” (page 36) .
iLO Firmware update does not finish
Issue: An iLO firmware update stays at 1% complete and does not finish.
Suggested action: Reset iLO and then retry the firmware update.
1.
Install the HP Lights-Out Online Configuration Utility (HPONCFG) on the HP ProLiant Gen8
server.
You can download HPONCFG from the following website: http://www.hp.com/support/
ilo4 .
2. Open a command window.
3. Change to the directory that contains HPONCFG.
4. Enter the following command:
•
Windows: hponcfg /reset
•
Linux: hponcfg -r
NOTE: The user credentials are not required when you use HPONCFG from the server OS.
320 Troubleshooting