HP Color LaserJet 4730 Multifunction Printer series - Manual (Page 266)

Control panel messages
Message listing
Control panel message Description Recommended action
10.00.YY SUPPLY
MEMORY ERROR
alternates with
Press for more information.
The supplies gauge will display the
consumption levels of print cartridges.
The MFP cannot read or write to at least one
print cartridge memory tag.
The values of YY are:
00 = black print cartridge
01 = cyan print cartridge
02 = magenta print cartridge
03 = yellow print cartridge
1. Turn the MFP off then on.
2. Reinstall the print cartridge
corresponding to the appropriate error,
or install a new print cartridge if
available.
3. Press for more information.
4. If the error persists, contact HP Support
at
http://www.hp.com/support/
clj4730mfp .
10.10.YY SUPPLY
MEMORY ERROR
alternates with
Press for more information.
The supplies gauge will display the
consumption levels of print cartridges.
A memory tag is missing from at least one
print cartridge.
The values of YY are:
00 = black print cartridge
01 = cyan print cartridge
02 = magenta print cartridge
03 = yellow print cartridge
1. Turn the MFP off then on.
2. Reinstall the print cartridge
corresponding to the appropriate error,
or install a new print cartridge if
available.
3. Press for more information.
10.90.XY REPLACE
[COLOR] CARTRIDGE
For help press
A color cartridge is out of toner and needs to
be replaced. Replace the color cartridge.
10.92.YY CARTRIDGES
NOT ENGAGED
The print cartridge is not seated properly in
the MFP. Remove and reinstall the print cartridge.
11.X INTERNAL CLOCK ERROR
To continue touch "OK".
This message is displayed when there is a
problem with the real-time clock on the
formatter board.
XX=01 Dead clock battery
XX=02 Dead real-time clock
Touch OK to continue. If this error occurs, the
MFP will continue to track the time and date
using the processor clock until the MFP is
turned off. Unless the error is corrected, you
will be prompted to reset the date and time
whenever the MFP is turned off then on.
13.XX.YY EXTERNAL OUTPUT
DEVICE PAPER JAM
There is a jam in the stapler/stacker. 1. Press for detailed information about
clearing the jam.
2. Use the scroll bar to step through the
instructions.
3. If the message persists after clearing all
pages, contact HP Support at
http://www.hp.com/support/clj4730mfp .
246 Chapter 12 Solving problems ENWW